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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
My Wireless camera won’t start-up
Problems with setting up your PoolScout Wireless? Follow these troubleshooting steps
How to setup your PoolScout Wireless Camera
Charge the camera with a USB-C cable for at least 1 hour
Press the On button for 3 to 5 seconds, located on the underside of the camera
Wave at the camera to confirm the flashing green light
When the camera is flashing green, show the QR code to the lens at a 10-20 inches distance
Press ‘Continue’ once the camera has prompted a successful connection
The camera seems to be in a loop and I am seeing a periodic red light, what to do?
Wait for the red light to appear again, then once its on, press down the On button for 3-5 seconds
That should allow the camera to restart
You can now continue from point 3 above
How do I setup the Wi-Fi camera?
You can connect your PoolScout Wi-Fi to your home network by following the steps inside the App.
Before pairing the camera unit make sure:
The camera is connected to power
The antenna is connected to the camera unit
The camera is in an area with a strong Wi-Fi signal
Download the PoolScout App to your device
Your device is connected to the same Wi-Fi network as the camera should be
Once you get to the screen with the QR code, place your device with the QR code facing the PoolScout Camera unit lens and slowly move from 5 inches to 20 inches away. Repeat until you hear a confirmation sound from the Camera unit.
Once the camera successfully connects to the WiFi network, a confirmation tone will sound.
How best to mount the camera?
Overexposed, washed out videos: Washed out videos may be due to overexposure to sunlight.
Do not face the camera towards any light sources.
In order to get the optimal image of the pool area, make sure to mount the camera so you do not get over-exposed or ‘washed out’ videos
Do not face the camera towards any light sources.
Do not point the camera towards a glass window. Or, it may result in poor image performance because of the window glare by infrared LEDs, ambient lights or status lights.
Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may result in poor image performance. For better image quality, please make sure that the lighting condition for both the camera and the capture object is the same.
For better image quality, it’s recommended to clean the lens with a soft cloth from time to time.
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My Wi-Fi camera can’t connect to Wi-Fi
Is your PoolScout Wi-Fi camera offline? If you recently changed your home Wi-Fi network, it might be trying to connect using the old settings. To fix this and reconnect your camera, follow these steps:
Additionally, ensure a strong Wi-Fi signal where the PoolScout camera is installed.
Are you having issues setting up your camera? Is your PoolScout Wi-Fi camera offline?
Upon setup, is your camera not connecting to Wi-Fi?
If you set the Wi-Fi credentials for the 5Ghz Wi-Fi (instead of 2.4Ghz), you will need to:
Reset the camera (see below)
Disable the 5Ghz option on your router (eero, Netgear, TP-link)
Perform the Camera setup again
Have you recently made changes to your home Wi-Fi network?
In case you've switched your internet service provider (ISP), modified your Wi-Fi network name or password, or obtained a new Wi-Fi router, your PoolScout camera might still be trying to connect using its previous network settings.
How to reset your PoolScout Wi-Fi Camera
Reset your PoolScout Wi-Fi camera by removing the cover on the underside of the camera using a standard phillips screwdriver
Identify the small black button and then press down the button for 5 seconds
After 30-40 seconds you should hear a short confirmation tone
Open the PoolScout app on your device
Navigate to the settings menu
Tap on "Camera”
Press the red "Unpair Camera" button
Start the Wi-Fi camera connection process and follow the instructions provided in the app to complete the setup.
Other possible causes for Wi-Fi connectivity issues include:
You set the Wi-Fi credentials for the 5Ghz Wi-Fi (instead of 2.4Ghz) - to fix this you will need to reset the camera, disable the 5Ghz option on your router and then perform the Camera setup again
Weak Wi-Fi signal - Make sure the Wi-Fi signal is strong at the location where you installed the PoolScout camera
If you experience internet connectivity issues, get in touch with your internet service provider for assistance
Install a Wi-Fi extender
Although not recommended, it is possible to extend your Wi-Fi signal to your PoolScout Wi-Fi camera with a Wi-Fi extender.
How to reset your Wi-Fi connection
Can I use PoolScout if I choose not to extend my Premium Subscription?
Yes, if you choose not to extend Premium you will have access to the basic features including Security Mode and Pool in Use alerts. You can always choose to reactivate Premium at any point.
Your PoolScout Kit comes with an initial free period of Premium subscription so that you can experience the full PoolScout capabilities. At the end of the initial free period you can decide if and when to renew your subscription on our Store. Below is an outline of what features you can still enjoy without the Premium subscription.
What is included with Premium subscription
What is an Activity Zone?
The latest PoolScout update includes a new feature requested by many customers: The ability to add an Activity Zone in the pool area, so all detections outside it are ignored by the AI.
The latest PoolScout update includes a new feature; The ability to add an Activity Zone in the pool area, so all detections outside it are ignored.
This is particularly useful when you have a pool fence or enclosure, or when another persons yard is partially in your Camera’ s view.
To add an Activity Zone, go to the Menu -> Pool -> Add/Adjust Activity Zone. Your PoolScout camera will then only raise alerts for unsafe scenarios within the activity zone.
How is it different to other pool safety products?
PoolScout is the only pool monitoring system that can distinguish between toddlers, people and pets in realtime. It automatically recognises unsafe scenarios, allowing for priceless time to react.
Poolscout is the best smart pool monitor system that can distinguish between toddlers, adults and pets* in realtime. It automatically recognizes unsafe scenarios, allowing for priceless time to react.
*pets detections & pet alerts are coming soon.
How does PoolScout respond in an unsafe scenario?
When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated.
When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated. The Live Stream allows for you to quickly decide on how to react. During an alert, the app displays the most relevant actions you might need to perform as well as your predetermined contacts, so you can reach those people when it matters most.
How does the AI work?
PoolScout is the only pool monitoring system that can distinguish between toddlers, adults and pets in realtime. It automatically recognises unsafe scenarios, allowing for priceless time to react.
PoolScout is the only pool monitoring system that can distinguish between toddlers, adults and pets in realtime. It automatically recognizes unsafe scenarios, allowing for priceless time to react.
It works with a proprietary algorithm, constantly learning from previous scenarios.
The livestream is lagging and there’s a delay
PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera
Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.
PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera
Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.
Long delay before your video starts: This is also caused by slow Wi-Fi/ Internet speeds.
The PoolScout system requires a minimum upload speed of 5mbps. You can check your connection speed using any free online speed test tool.
If you have checked these, please email the support team at support@poolscout.co. Be sure to include a screenshot of your speed test results so we can better help.
Does PoolScout work at night?
PoolScout's AI is currently active from sunrise until sunset, but the livestream can be accessed 24/7. Security mode and ‘Pool in Use’ notifications also work 24/7.
Performance of the detection capabilities at night, or any other challenging scenarios with low light or obstructions, may impact PoolScout’s performance.
PoolScout's AI is currently active from sunrise until sunset, but the Live Stream can be accessed 24/7. Security mode and ‘Pool in Use’ notifications also work 24/7.
Performance of the detection capabilities at night, or any other challenging scenarios with low light or obstructions, may impact PoolScout’s performance.
Photo by Brian Marco
Does PoolScout replace pool supervision?
No. PoolScout is an added layer of safety and is NOT intended to replace adult supervision at any time.
No. PoolScout is an added layer of safety and is not intended to replace adult supervision at any time.
Photo by Jesper Stechmann
How is my personal data handle?
PoolScout respects your privacy and is committed to protecting your personal data. For more information, please review our Privacy Policy.
PoolScout respects your privacy and is committed to protecting your personal data. For more information, please review our Privacy Policy.
How are my videos secured?
PoolScout uses the highest standards of security using 256-bit encryption methodologies and ensures on an ongoing basis that the required standards for data privacy and protection are met.
PoolScout uses the highest standards of security using 256-bit encryption methodologies and ensures on an ongoing basis that the required standards for data privacy and protection are met.
For how long are videos stored and accessible in the Timeline?
By default, video footage of events is stored for seven days on a rolling basis. You can choose not to save these videos by going to Menu -> Camera and de-select the option to save the videos.
By default, video footage of events is stored for seven days on a rolling basis. You can choose not to save these videos by going to Settings/Camera and de-select the option to save the videos.
What happens if I tap shut down?
Shutting down will deactivate the Camera and you'll stop receiving a Live Stream. There will be no video or alerts as long as your Camera is shut down. You can use a timer so the system will restart at the set time automatically.
Shutting down will deactivate the Camera and you'll stop receiving a Live Stream. There will be no video or alerts as long as your camera is shut down. You can use a timer so the PoolScout System will restart at the set time automatically.