My Wireless camera won’t start-up

How to setup your PoolScout Wireless Camera

1. Charge the camera with a USB-C cable for at least 1 hour

2. Press the On button for 3 to 5 seconds, located on the underside of the camera

3. Wave at the camera to confirm the flashing green light

4. When the camera is flashing green, show the QR code to the lens at a 10-20 inches distance

5. Press ‘Continue’ once the camera has prompted a successful connection

The camera seems to be in a loop and I am seeing a periodic red light, what to do?

1. Wait for the red light to appear again, then once its on, press down the On button for 3-5 seconds

2. That should allow the camera to restart

3. You can now continue from point 3 above

How best to mount the camera?

In order to get the optimal image of the pool area, make sure to mount the camera so you do not get over-exposed or ‘washed out’ videos

• Do not face the camera towards any light sources.

• Do not point the camera towards a glass window. Or, it may result in poor image performance because of the window glare by infrared LEDs, ambient lights or status lights.

• Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may result in poor image performance. For better image quality, please make sure that the lighting condition for both the camera and the capture object is the same.

• For better image quality, it’s recommended to clean the lens with a soft cloth from time to time.

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My Wi-Fi camera can’t connect to Wi-Fi

Are you having issues setting up your camera? Is your PoolScout Wi-Fi camera offline?

Upon setup, is your camera not connecting to Wi-Fi?

If you set the Wi-Fi credentials for the 5Ghz Wi-Fi (instead of 2.4Ghz), you will need to:

1. Reset the camera (see below)

2. Disable the 5Ghz option on your router (eero, Netgear, TP-link)

3. Perform the Camera setup again

Have you recently made changes to your home Wi-Fi network?

In case you've switched your internet service provider (ISP), modified your Wi-Fi network name or password, or obtained a new Wi-Fi router, your PoolScout camera might still be trying to connect using its previous network settings.

How to reset your PoolScout Wi-Fi Camera

1. Reset your PoolScout Wi-Fi camera by removing the cover on the underside of the camera using a standard phillips screwdriver

2. Identify the small black button and then press down the button for 5 seconds

3. After 30-40 seconds you should hear a short confirmation tone

4. Open the PoolScout app on your device

5. Navigate to the settings menu

6. Tap on "Camera”

7. Press the red "Unpair Camera" button

Start the Wi-Fi camera connection process and follow the instructions provided in the app to complete the setup.

Other possible causes for Wi-Fi connectivity issues include:

1. You set the Wi-Fi credentials for the 5Ghz Wi-Fi (instead of 2.4Ghz) - to fix this you will need to reset the camera, disable the 5Ghz option on your router and then perform the Camera setup again

2. Weak Wi-Fi signal - Make sure the Wi-Fi signal is strong at the location where you installed the PoolScout camera

3. If you experience internet connectivity issues, get in touch with your internet service provider for assistance

Install a Wi-Fi extender

Although not recommended, it is possible to extend your Wi-Fi signal to your PoolScout Wi-Fi camera with a Wi-Fi extender.

How to reset your Wi-Fi connection

What is PoolScout about?

PoolScout’s advanced AI monitors the pool 24/7, detecting and tracking toddlers and adults to generate reliable, real-time alerts.

How is it different to other pool safety products?

Poolscout is the best smart pool monitor system that can distinguish between toddlers, adults and pets* in realtime. It automatically recognizes unsafe scenarios, allowing for priceless time to react.

*pets detections & pet alerts are coming soon.

How does the AI work?

PoolScout is the only pool monitoring system that can distinguish between toddlers, adults and pets in realtime. It automatically recognizes unsafe scenarios, allowing for priceless time to react.

It works with a proprietary algorithm, constantly learning from previous scenarios.

The livestream is lagging and there’s a delay

PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera

Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.

Long delay before your video starts: This is also caused by slow Wi-Fi/ Internet speeds.

The PoolScout system requires a minimum upload speed of 5mbps. You can check your connection speed using any free online speed test tool.

If you have checked these, please email the support team at support@poolscout.co. Be sure to include a screenshot of your speed test results so we can better help.

Does PoolScout work at night?

PoolScout's AI is currently active from sunrise until sunset, but the Live Stream can be accessed 24/7. Security mode and ‘Pool in Use’ notifications also work 24/7.

Performance of the detection capabilities at night, or any other challenging scenarios with low light or obstructions, may impact PoolScout’s performance.

Photo by Brian Marco

Does PoolScout replace pool supervision?

No. PoolScout is an added layer of safety and is not intended to replace adult supervision at any time.

Photo by Jesper Stechmann

How is my personal data handle?

PoolScout respects your privacy and is committed to protecting your personal data. For more information, please review our Privacy Policy.

How are my videos secured?

PoolScout uses the highest standards of security using 256-bit encryption methodologies and ensures on an ongoing basis that the required standards for data privacy and protection are met.