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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
PoolScout is not a replacement for constant pool supervision
The PoolScout System including any sensors, cameras, software and alarms are NOT a substitute for in-person, adult supervision of pool activities and pool patrons, or the pool safety measures required by the Virginia Graeme Baker Pool & Spa Safety Act.
What is the PoolScout app?
The PoolScout app is the control panel for your PoolScout System.
PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout App (installed on one or more home account mobile phones) and also through the alarm unit.
PoolScout is the only safety system that can distinguish between toddlers, people and pets in real-time.
The PoolScout app is the control panel for your PoolScout System.
PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout app (installed on one or more home account mobile phones) and also through the alarm unit.
PoolScout is the only safety system that can distinguish between toddlers, other people and pets* in real-time.
* Pet detections & pet alerts are coming soon
What is PoolScout about?
PoolScout’s advanced AI monitors the pool 24/7, detecting and tracking toddlers and people to generate reliable, real-time alerts.
PoolScout’s advanced AI monitors the pool 24/7, detecting and tracking toddlers and adults to generate reliable, real-time alerts.
How do I manage the alerts I want to receive?
From the app settings/Alerts, you can turn on/off alerts for Unattended Toddler and Person Underwater alerts. You can also turn on notifications to inform you when the pool is in use.
From the app settings/Alerts, you can turn on/off alerts for Unattended Toddler and Person Underwater. You can also turn on notifications to inform you when the pool is in use.
Who has access to my Live Stream?
Only people with permission can access your Live Stream. The pool owner's app, typically the first app that connects to the camera, can set a user's permission level when inviting them.
Only people with permission can access your Live Stream. The pool owner's app, typically the first app that connects to the Camera, can set a user's permission level when inviting them.
How does PoolScout respond in an unsafe scenario?
When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated.
When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated. The Live Stream allows for you to quickly decide on how to react. During an alert, the app displays the most relevant actions you might need to perform as well as your predetermined contacts, so you can reach those people when it matters most.
Unattended toddler alerts occur when no other person, other than a toddler, is on frame
PoolScout's AI is currently active from sunrise until sunset, but the Live Stream can be accessed 24/7. Performance of the detection capabilities at night, or any other challenging scenarios with low light or obstructions, may impact PoolScout’s performance.
Camera warnings
1. PoolScout Cameras may only be installed by an approved, trained technician.
2. Install in accordance with local building and installation codes.
3. Keep camera and components out of reach of children and pets.
4. Mount camera and alarm in a safe area not subject to damage by moving objects.
5. Disconnect power before servicing. There are no user serviceable parts inside the camera or alarm
6. Use only the power adapter and cables that were included with your PoolScout System. Third party cables and adapters may not work with your camera and may cause damage.
7. All power cords should be inspected frequently. Any damaged power cords must be replaced immediately to reduce the risk of electric shock.
PoolScout cameras may only be installs by an approved, trained technician.
Install in accordance with local building and installation codes.
Keep camera and components out of reach of children and pets.
Mount camera and alarm in a safe area not subject to damage by moving objects.
Disconnect power before servicing. There are no user serviceable parts inside the camera or alarm
Use only the power adapter and cables that were included with your PoolScout system. Third- party cables, wi-fi extenders and adapters may not work with your camera and may cause damage.
All power cords should be inspected frequently. Any damaged power cords must be replaced immediately to reduce the risk of electric shock
I’m getting too many ‘pool in use’ notifications
You can turn off Pool in Use notifications from Settings/Alerts/Notifications preferences
If you don’t want to be notified when someone is using the pool, you can turn these messages off from Settings/Alerts/Preferences.
How do I control the Camera Alarm?
From Settings/Camera Alarm, you can choose to enable it and turn on auto-activation for safety alerts (Unattended Toddler, Person Underwater and Person detected when Security mode is on).
From Settings/Camera Alarm, you can choose to enable it and turn on auto-activation for safety alerts (Unattended Toddler, Person Underwater and Person detected when Security mode is on).
Why should I enable app notifications?
PoolScout's main benefit is notifying you when there is something dangerous going by your pool. If you don't enable the notifications, PoolScout can't do its work.
PoolScout's main benefit is notifying you when there is something dangerous going by your pool. If you don't enable the notifications, PoolScout can't do its work.
Why should I add people to my PoolScout account?
Adding more people to join your PoolScout account will increase your chance of a timely response in the case of an emergency. You will be able to customize permission and access levels for each user.
Adding more people to join your PoolScout account will increase your chance of a timely response in the case of an emergency. You will be able to customize permission and access levels for each user.
How do I turn on ‘pool in use’ notifications?
From the app Settings/Alerts, under Preferences.
From the app Settings/Alerts, under Preferences.
Does PoolScout replace pool supervision?
No. PoolScout is an added layer of safety and is NOT intended to replace adult supervision at any time.
No. PoolScout is an added layer of safety and is not intended to replace adult supervision at any time.
Photo by Jesper Stechmann
What is Security mode?
Beyond its key safety features, PoolScout also provides a layer of security around your pool. When Security mode is on, PoolScout alerts if any person (adults included) is detected around the pool area. This mode can be turned on manually, or scheduled to go on/off at specific times.
Beyond its key safety features, PoolScout also provides a layer of security around your pool. When Security mode is on, PoolScout alerts if any person (adults included) is detected around the pool area. This mode can be turned on manually, or scheduled to go on/off at specific times.
Alternatively, you can enable ‘Security Mode at Night’ preference from Settings/Alerts. When turned on, it auto-activates Security mode every night from sunset to sunrise.
For how long are videos stored and accessible in the Timeline?
By default, video footage of events is stored for seven days on a rolling basis. You can choose not to save these videos by going to Menu -> Camera and de-select the option to save the videos.
By default, video footage of events is stored for seven days on a rolling basis. You can choose not to save these videos by going to Settings/Camera and de-select the option to save the videos.
