Support
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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
The livestream is lagging and there’s a delay
PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera
Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.
PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera
Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.
Long delay before your video starts: This is also caused by slow Wi-Fi/ Internet speeds.
The PoolScout system requires a minimum upload speed of 5mbps. You can check your connection speed using any free online speed test tool.
If you have checked these, please email the support team at support@poolscout.co. Be sure to include a screenshot of your speed test results so we can better help.
Does PoolScout work at night?
PoolScout's AI is currently active from sunrise until sunset, but the livestream can be accessed 24/7. Security mode and ‘Pool in Use’ notifications also work 24/7.
Performance of the detection capabilities at night, or any other challenging scenarios with low light or obstructions, may impact PoolScout’s performance.
PoolScout's AI is currently active from sunrise until sunset, but the Live Stream can be accessed 24/7. Security mode and ‘Pool in Use’ notifications also work 24/7.
Performance of the detection capabilities at night, or any other challenging scenarios with low light or obstructions, may impact PoolScout’s performance.
Photo by Brian Marco