How do I setup the Wi-Fi camera?

You can connect your PoolScout Wi-Fi to your home network by following the steps inside the App.

Before pairing the camera unit make sure:

1. The camera is connected to power

2. The antenna is connected to the camera unit

3. The camera is in an area with a strong Wi-Fi signal

4. Download the PoolScout App to your device

5. Your device is connected to the same Wi-Fi network as the camera should be

Once you get to the screen with the QR code, place your device with the QR code facing the PoolScout Camera unit lens and slowly move from 5 inches to 20 inches away. Repeat until you hear a confirmation sound from the Camera unit.

Once the camera successfully connects to the WiFi network, a confirmation tone will sound.

How best to mount the camera?

In order to get the optimal image of the pool area, make sure to mount the camera so you do not get over-exposed or ‘washed out’ videos

• Do not face the camera towards any light sources.

• Do not point the camera towards a glass window. Or, it may result in poor image performance because of the window glare by infrared LEDs, ambient lights or status lights.

• Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may result in poor image performance. For better image quality, please make sure that the lighting condition for both the camera and the capture object is the same.

• For better image quality, it’s recommended to clean the lens with a soft cloth from time to time.

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What is the PoolScout app?

The PoolScout app is the control panel for your PoolScout System.

PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout app (installed on one or more home account mobile phones) and also through the alarm unit.

PoolScout is the only safety system that can distinguish between toddlers, other people and pets* in real-time.

* Pet detections & pet alerts are coming soon

The livestream is lagging and there’s a delay

PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera

Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.

Long delay before your video starts: This is also caused by slow Wi-Fi/ Internet speeds.

The PoolScout system requires a minimum upload speed of 5mbps. You can check your connection speed using any free online speed test tool.

If you have checked these, please email the support team at support@poolscout.co. Be sure to include a screenshot of your speed test results so we can better help.