Support
Browse our search categories or search for a specific issue to see if we have the answer you’re looking for. If you don’t find what you need, get in touch!
All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
How does the AI work?
PoolScout is the only pool monitoring system that can distinguish between toddlers, adults and pets in realtime. It automatically recognises unsafe scenarios, allowing for priceless time to react.
PoolScout is the only pool monitoring system that can distinguish between toddlers, adults and pets in realtime. It automatically recognizes unsafe scenarios, allowing for priceless time to react.
It works with a proprietary algorithm, constantly learning from previous scenarios.
How do I report a false alert?
From the app Timeline, you can view all the recordings that were triggered by an unsafe event. If after watching the video you conclude it was a false alert, you can report it by tapping the False Alert button.
From the app Timeline, you can view all the recordings that were triggered by an unsafe event. If after watching the video you conclude it was a false alert, you can report it by tapping the False Alert button.
Marking false alerts helps train our AI faster and helps to minimize false alerts in the future.