How best to mount the camera?

In order to get the optimal image of the pool area, make sure to mount the camera so you do not get over-exposed or ‘washed out’ videos

• Do not face the camera towards any light sources.

• Do not point the camera towards a glass window. Or, it may result in poor image performance because of the window glare by infrared LEDs, ambient lights or status lights.

• Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may result in poor image performance. For better image quality, please make sure that the lighting condition for both the camera and the capture object is the same.

• For better image quality, it’s recommended to clean the lens with a soft cloth from time to time.

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What is the PoolScout app?

The PoolScout app is the control panel for your PoolScout System.

PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout app (installed on one or more home account mobile phones) and also through the alarm unit.

PoolScout is the only safety system that can distinguish between toddlers, other people and pets* in real-time.

* Pet detections & pet alerts are coming soon

Can I limit the time people can view my Live Stream?

Yes! You can invite people as guest users and set how long you want them to have access to the Live Stream. Once the time runs out, they won't be able to view it or the Timeline unless you grant them access again.