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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
What does the equipment look like?
Each PoolScout Kit contains the following:
Professional CCTV camera unit
Alarm unit and the required cabling and housing. In addition to the hardware, the PoolScout App must be downloaded and installed on the pool owner's mobile phone.
Each PoolScout Pro Wired Kit contains the following:
Professional CCTV camera unit
Wired Alarm unit
Junction box
100ft power and ethernet cabling
User manual
Each PoolScout Wi-Fi Kit contains the following:
Wi-Fi Camera unit
Wi-Fi Alarm Unit
20ft power extension cable
User manual
In addition to the hardware, the PoolScout App must be downloaded and installed on the pool owner's mobile phone.
Where should the Camera be mounted?
Here are some of the criteria for your PoolScout Camera's location:
An unobstructed view of the entire pool with at least 6 feet of the surrounding area of the pool.
The Camera’s field of view should be setback no more than 25ft from the nearest edge of the pool.
The Camera should be located at a height of 7-10ft from the ground tilted downward towards the pool.
The field of view can be manually adjusted from 103° (wide) down to 32° (narrow) to compensate for camera setbacks greater than 25ft.
PoolScout Cameras should be installed by a certified PoolScout installer. To find one in your area, please contact support@poolscout.co.
Here are some of the criteria for your PoolScout Camera's location:
An unobstructed view of the entire pool with at least 6 feet of the surrounding area of the pool.
The Camera’s field of view should be setback no more than 25ft from the nearest edge of the pool, and no more than 70ft from the farthest edge of the pool.
The Camera should be located at a height of 7-10ft from the ground tilted downward towards the pool.
The field of view can be manually adjusted from 103° (wide) down to 32° (narrow) to compensate for camera setbacks greater than 25ft.
How do I pair the Camera?
Every PoolScout comes with a sticker containing a QR code, MAC address or both.
When prompted by the app, scan the camera's QR code. If you don't see a QR code, manually type in the camera's MAC address.
Your app will then attempt to pair to your Camera.
Every PoolScout comes with a sticker containing a QR code, MAC Address or both.
When prompted by the app, scan the camera's QR code. If you don't see a QR code, manually type in the Camera's MAC address.
Your app will then attempt to pair to your Camera.
Do I have to install the Camera Alarm?
Using the PoolScout Alarm is not required, as you will still get the phone alerts. But we strongly recommend the Alarm as an additional safety feature.
Please note that you can turn off the Alarm from the app, so even if you don't want to use the alarm for now it is still a good idea to install it and turn it off from the app.
Using the PoolScout Alarm is not required, as you will still get the phone alerts. But we strongly recommend the Alarm as an additional safety feature.
Please note that you can turn off the Alarm from the app, so even if you don't want to use it for now it is still a good idea to install it and turn it off from the app.
Camera warnings
1. PoolScout Cameras may only be installed by an approved, trained technician.
2. Install in accordance with local building and installation codes.
3. Keep camera and components out of reach of children and pets.
4. Mount camera and alarm in a safe area not subject to damage by moving objects.
5. Disconnect power before servicing. There are no user serviceable parts inside the camera or alarm
6. Use only the power adapter and cables that were included with your PoolScout System. Third party cables and adapters may not work with your camera and may cause damage.
7. All power cords should be inspected frequently. Any damaged power cords must be replaced immediately to reduce the risk of electric shock.
PoolScout cameras may only be installs by an approved, trained technician.
Install in accordance with local building and installation codes.
Keep camera and components out of reach of children and pets.
Mount camera and alarm in a safe area not subject to damage by moving objects.
Disconnect power before servicing. There are no user serviceable parts inside the camera or alarm
Use only the power adapter and cables that were included with your PoolScout system. Third- party cables, wi-fi extenders and adapters may not work with your camera and may cause damage.
All power cords should be inspected frequently. Any damaged power cords must be replaced immediately to reduce the risk of electric shock
The Alarm doesn’t sound when I receive a safety alert
Try checking the physical connection. To do it, you’ll have to remove the Alarm from the wall and check the connection on the back.
Try testing the Alarm from Settings/Camera Alarm. If the Alarm doesn’t sound, try checking the physical connection. To do it, you’ll have to remove the Alarm from the wall and check the connection on the back.
Make sure you have the installation manual to guide you in the process.
Contact our Support team if you need further assistance.
I don’t want to use the Alarm anymore
You can disable the Camera Alarm from Settings/Camera Alarm.
You can disable the Camera Alarm from Settings/Camera Alarm.
I can’t pair the Camera
If you are having difficulties connecting your Camera, please ensure that your camera is connected via ethernet cable directly to your router. Wireless connections are not supported.
If you have confirmed the Camera setup, please take a screenshot of the error message you are seeing and email our support team at support@poolscout.com.
If you are having difficulties connecting the Camera, please ensure that it’s connected via ethernet cable directly to your router. Wireless connections are not supported.
If you have confirmed the Camera setup, please take a screenshot of the error message you are seeing and email our support team at support@poolscout.com.
How do I control the Camera Alarm?
From Settings/Camera Alarm, you can choose to enable it and turn on auto-activation for safety alerts (Unattended Toddler, Person Underwater and Person detected when Security mode is on).
From Settings/Camera Alarm, you can choose to enable it and turn on auto-activation for safety alerts (Unattended Toddler, Person Underwater and Person detected when Security mode is on).
How do I disable the Alarm?
You can disable it from the app Settings/Camera Alarm.
You can disable it from the app Settings/Camera Alarm. If you don’t want to use it at all you can also unpair it.
I’m giving away my Camera
Before you give your Camera away, make sure you unpair it from Settings/Camera. Once unpaired, tell your friend to download the app and create an account so they can pair it.
Before you give your Camera away, make sure you unpair it from Settings/Camera. Once unpaired, tell your friend to download the app and create an account so they can pair it.