Support

Browse our search categories or search for a specific issue to see if we have the answer you’re looking for. If you don’t find what you need, get in touch!

 
Alerts Console Management Alerts Console Management

How do PoolScout alerts work?

In the event of a high-severity event— such as unattended toddler near the pool, PoolScout will activate the alarm unit and will send phone alerts to all the contacts added to your PoolScout app.

Within the app, the Live Stream allows to quickly decide on how to react. When an unsafe scenario is detected, the app displays the most relevant actions you might need to perform as well as your predetermined contacts, so you can reach those people when it matters most.

In the event of a high-severity scenario, such as unattended toddler, PoolScout will activate the Alarm unit (if enabled) and will send alerts to all the contacts added to your PoolScout app.

Within the app, the Live Stream allows you to quickly decide how to react. When an unsafe scenario is detected, the app displays the most relevant actions you might need to perform, as well as your predetermined contacts, so you can reach those people when it matters most.

poolscout alerts
Read More
App Console Management App Console Management

What is the PoolScout app?

The PoolScout app is the control panel for your PoolScout System.

PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout App (installed on one or more home account mobile phones) and also through the alarm unit.

PoolScout is the only safety system that can distinguish between toddlers, people and pets in real-time.

The PoolScout app is the control panel for your PoolScout System.

PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout app (installed on one or more home account mobile phones) and also through the alarm unit.

PoolScout is the only safety system that can distinguish between toddlers, other people and pets* in real-time.

* Pet detections & pet alerts are coming soon

Read More
System Console Management System Console Management

What is PoolScout about?

PoolScout’s advanced AI monitors the pool 24/7, detecting and tracking toddlers and people to generate reliable, real-time alerts.

PoolScout’s advanced AI monitors the pool 24/7, detecting and tracking toddlers and adults to generate reliable, real-time alerts.

what is PoolScout
Read More
Alerts Console Management Alerts Console Management

What type of events trigger alerts?

PoolScout provides the following alerts (that activate the Camera Alarm unit):

  1. Unattended Toddler - If a toddler (4 years old or younger) is identified in or around the pool without adult supervision

  2. Person Underwater - If a person inside the pool is submerged for more than 10 seconds

  3. Person Detected (Security Mode) - If Security Mode is active and a person is detected

PoolScout provides the following alerts (that activate the alarm unit):

  1. Unattended Toddler - If a toddler (4 years old or younger) is identified in or around the pool without adult supervision

  2. Person Underwater - If a person inside the pool is submerged for more than 10 seconds

  3. Person Detected (Security Mode) - If Security Mode is active and a person is detected

In addition, PoolScout will also send users the following notifications (no alert sound)

  1. Pool in Use notification - If a person enters the pool

  2. Camera position moved

poolscout safety alerts
Read More
Judit Layana Judit Layana

How does PoolScout respond in an unsafe scenario?

When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated.

When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated. The Live Stream allows for you to quickly decide on how to react. During an alert, the app displays the most relevant actions you might need to perform as well as your predetermined contacts, so you can reach those people when it matters most.

PoolScout emergency timeline
Read More
System Judit Layana System Judit Layana

How does the AI work?

PoolScout is the only pool monitoring system that can distinguish between toddlers, adults and pets in realtime. It automatically recognises unsafe scenarios, allowing for priceless time to react.

PoolScout is the only pool monitoring system that can distinguish between toddlers, adults and pets in realtime. It automatically recognizes unsafe scenarios, allowing for priceless time to react.

It works with a proprietary algorithm, constantly learning from previous scenarios.

Read More
System Judit Layana System Judit Layana

Does PoolScout work at night?

PoolScout's AI is currently active from sunrise until sunset, but the livestream can be accessed 24/7. Security mode and ‘Pool in Use’ notifications also work 24/7.

Performance of the detection capabilities at night, or any other challenging scenarios with low light or obstructions, may impact PoolScout’s performance.

PoolScout's AI is currently active from sunrise until sunset, but the Live Stream can be accessed 24/7. Security mode and ‘Pool in Use’ notifications also work 24/7.

Performance of the detection capabilities at night, or any other challenging scenarios with low light or obstructions, may impact PoolScout’s performance.

Photo by Brian Marco

Read More