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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
Who has access to my Live Stream?
Only people with permission can access your Live Stream. The pool owner's app, typically the first app that connects to the camera, can set a user's permission level when inviting them.
Only people with permission can access your Live Stream. The pool owner's app, typically the first app that connects to the Camera, can set a user's permission level when inviting them.
Can I limit the time people can view my Live Stream?
Yes! You can invite people as guest users and set how long you want them to have access to the Live Stream. Once the time runs out, they won't be able to access your Livestream or Timeline unless you grant them access again.
Yes! You can invite people as guest users and set how long you want them to have access to the Live Stream. Once the time runs out, they won't be able to view it or the Timeline unless you grant them access again.
What is an emergency contact?
If you limit a user to just getting notifications but not being able to view your Live Stream, that is what we call an emergency contact.
An emergency contact is someone you’ve added to your PoolScout account but with no access to the app Live Stream or Timeline. In a no-response situation during a safety alert, they get notified with an SMS so they can respond timely.
I haven’t received a PIN code
If you haven't entered a PIN code after 60 seconds, the app will automatically attempt to send you a new one. If you miss the second one you will see a Resend PIN button that will send you a new PIN number.
If you continue to be unable to receive a code, please contact our support team.
If you haven't entered a PIN code after 60 seconds, the app will automatically attempt to send you a new one. If you miss the second one you will see a Resend PIN button that will send you a new PIN number.
If you continue to be unable to receive a code, please contact our support team at support@poolscout.co.
Why should I add people to my PoolScout account?
Adding more people to join your PoolScout account will increase your chance of a timely response in the case of an emergency. You will be able to customize permission and access levels for each user.
Adding more people to join your PoolScout account will increase your chance of a timely response in the case of an emergency. You will be able to customize permission and access levels for each user.
I’m giving away my Camera
Before you give your Camera away, make sure you unpair it from Settings/Camera. Once unpaired, tell your friend to download the app and create an account so they can pair it.
Before you give your Camera away, make sure you unpair it from Settings/Camera. Once unpaired, tell your friend to download the app and create an account so they can pair it.
I’m moving houses, what happens with my PoolScout?
You can easily reinstall your PoolScout camera in any location. Simply set the new pool bounderies and address in the app, under Settings -> Pool.
You can easily reinstall your PoolScout camera in any location. Simply set the new pool bounderies and address in the app, under Settings -> Pool.