Support
Browse our search categories or search for a specific issue to see if we have the answer you’re looking for. If you don’t find what you need, get in touch!
All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
What are the technical requirements for PoolScout?
The technical requirements for the PoolScout System are:
Broadband internet with at least 5.0 Mbs upload speed
115/120V outlet
A wired ethernet connection to your router. Power over ethernet adapters are acceptable. Ethernet-over-Wi-Fi is not supported as range and signal reliability issues could compromise the service.
A mobile device running the PoolScout app on at least IOS 12 or Android 6.0
The technical requirements for the PoolScout Wi-Fi Kit are:
Internet with at least 5.0 Mbps upload speed
115/120V outlet
Within range of your Wi-Fi router
A mobile device running the PoolScout app on at least IOS 12 or Android 6.0
The technical requirements for the PoolScout Pro Wired Kit are:
Broadband internet with at least 5.0 Mbps upload speed
115/120V outlet
A wired ethernet connection to your router. Power over ethernet (PoE) adapters are acceptable. Ethernet-over-Wi-Fi is not supported as range and signal reliability issues could compromise the service.
A mobile device running the PoolScout app on at least IOS 12 or Android 6.0
The PoolScout Pro Wired kit should be installed by a licensed professional