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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
How do I create a PoolScout account?
The first time you open the app you will be guided through the registration process. Follow the steps along the way, or hit the Contact Support button if you get stuck along the way.
The first time you open the app you will be guided through the registration process. Follow the steps along the way, or hit the Contact Support button if you get stuck.
How do I pair the Camera?
Every PoolScout comes with a sticker containing a QR code, MAC address or both.
When prompted by the app, scan the camera's QR code. If you don't see a QR code, manually type in the camera's MAC address.
Your app will then attempt to pair to your Camera.
Every PoolScout comes with a sticker containing a QR code, MAC Address or both.
When prompted by the app, scan the camera's QR code. If you don't see a QR code, manually type in the Camera's MAC address.
Your app will then attempt to pair to your Camera.
How do I pair the Camera Alarm?
Every PoolScout Camera comes with an Alarm unit.
When prompted by the app, you can choose to enable the Alarm so you can be alerted when unsafe events happen in and around your pool.
Every PoolScout Camera comes with an Alarm unit.
When prompted by the app, you can choose to enable the Alarm so you can be alerted when unsafe events happen in and around your pool.
How does PoolScout respond in an unsafe scenario?
When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated.
When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated. The Live Stream allows for you to quickly decide on how to react. During an alert, the app displays the most relevant actions you might need to perform as well as your predetermined contacts, so you can reach those people when it matters most.
How do I set the pool boundaries?
Once your Camera is paired, PoolScout will auto-detect your pool boundaries, giving you the ability to adjust them if needed.
Once your Camera is paired, PoolScout will auto-detect your pool boundaries, giving you the ability to adjust them if needed.
Why do you ask for my pool location?
Some PoolScout features are dependant on the time of day, weather and other variables specific to your location. PoolScout asks for your location in order to correctly configure these features for you.
Some PoolScout features are dependant on the time of day, weather and other variables specific to your location. PoolScout asks for your location in order to correctly configure these features for you.
Why should I enable app notifications?
PoolScout's main benefit is notifying you when there is something dangerous going by your pool. If you don't enable the notifications, PoolScout can't do its work.
PoolScout's main benefit is notifying you when there is something dangerous going by your pool. If you don't enable the notifications, PoolScout can't do its work.
Why should I add people to my PoolScout account?
Adding more people to join your PoolScout account will increase your chance of a timely response in the case of an emergency. You will be able to customize permission and access levels for each user.
Adding more people to join your PoolScout account will increase your chance of a timely response in the case of an emergency. You will be able to customize permission and access levels for each user.
